Rental Conditions

The Owner reserves the right to refuse a booking without giving any reason.

Your booking becomes a binding agreement between you “the Guest” and “the Owner” upon receipt of the payment of the reservation deposit. The receipt of the reservation deposit constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please BE SURE to email or phone us BEFORE you authorise or send us your rental deposit monies.

Booking Conditions

The Owners of L’Hirondelle and Les Figuiers are Julie & Selwyn Aldred.

The person named as the Party Leader on the Booking certifies that he/she is authorised to agree these rental conditions and the privacy policy on behalf of all persons included in the booking and including those substituted or added at a later date. The Party Leader must be a member of the party occupying the property and must be 18 years or over. Bookings cannot be accepted from parties of young people less than 18 years of age.

If booking through the Real South France website, the quotation for your holiday will expire within 48 hours, after which a new booking request must be made.

Upon receipt of the reservation deposit the booking will be confirmed.

Payment

A reservation deposit of 25% of the rental cost must be paid to us within 48 hours of your booking request. If your deposit payment does not arrive within the 48 hour period we cannot guarantee that your booking will be accepted. You can make the payment by credit card . Payment of the balance of your rental is due not less than 56 days before the start date of the rental period. Bookings made within 56 days of the start date of the rental period require full payment at the time of booking. We are entitled to treat your booking as cancelled, with no refund of the deposit, if you fail to pay the balance on time.

Prices

Your quote is for accommodation only, with some inclusive services such as wifi, electricity, water and heating. A bed linen and towels pack is available at 10€ per person per stay (optional) and there is a mandatory end of stay cleaning charge of 30€, Additional Bed linen and towels packs and cleaning services are available on request.

There is no telephone provided.

Cancellation

>
No. of days before start of holiday that notice of cancellation is received by us. Amount refundable as % of paid prepayments
Before 60 days 100%
Between 59 and 30 days 50%
Less than 30 days  0%


We strongly advise you to take out holiday travel insurance as soon as your booking is confirmed - this should cover any cancellations for reasons beyond your control. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the loss of your paid prepayments from your insurance company, however such claims must be made direct to the insurance company concerned and do not affect the terms of these rental conditions.

If a client does not pay the balance when it becomes due then we reserve the right to cancel the booking and retain the deposit. If you must change or cancel any portion of the accommodation you have already booked, please notify the Owner by email. The effective date of cancellation is the date we receive the email notification. No-shows, late arrivals and early departures after your arrival are non-refundable.

Alterations by You

If after your booking has been confirmed, you wish to alter your booking, please let us know immediately. We will endeavour to accommodate your wishes, however you acknowledge that this may not be possible. 

Cancellation by the Owner

In the unlikely event that a significant change or cancellation of your booking by the Owner has to be made, or there are major changes to your booking required to be made by the Owner due to matters beyond the Owner’s reasonable control which are not covered under 'Force Majeure' (see below), we will advise you as soon as possible and will endeavour to offer you an alternative. If this is not possible, or you do not wish to accept the alternatives offered, we will give you a complete refund of all monies paid by you to us.

Rental

Properties are let fully furnished and equipped. Additional services are clearly stated in the individual property description.

The Owners reserve the right to make changes to and correct errors in advertised prices for the rental of the property at any time before your holiday booking is confirmed. We will advise you of any error of which we are aware of at the time of booking.

Damage Deposit

A refundable damage deposit of 200 Euros for the apartment is required. An amount of 200 Euros will be required when the balance of your rental is due and will be refunded within 14 days of departure to cover any damage incurred to the property or its contents or need for additional cleaning. In the case of any damage, degradation or breakages, the amount necessary to restore the property or its contents to its former condition will be taken out of this sum. All normal utilities (except for careless or extremely excessive use of your property’s water supply) are included in your rental price. If the Damage Deposit is not sufficient to cover the cost of such utilities and/or services or damage, the Owner is entitled to recover any additional costs from you. Some damages may not be immediately obvious to the Owner upon your departure. The Owner reserves the right to charge you for any damage noted in the property after your departure.
The property is fully furnished and rearranging the furniture or removing any items from the property is prohibited. Locked rooms and cupboards may be reserved for the use of the apartment owner and are not included in this rental.
The apartments may have inventories of furniture, etc, therefore you should check this at the beginning of your stay at the property and you should check this again before you leave at the end of your stay to ensure that all things on the inventory at the beginning of your stay are left as described in the inventory at the end of your stay.

Should you or other members of your party or guests cause any damage to the property, its contents, grounds, or any third party, then you will be deemed responsible for such damage.

You are responsible at all times for the safety and behaviour of your children, especially with regard to swimming pool safety. Even if the pool area is fenced or has an alarm, accidents can and do happen.

Payment of Extra Services

"Taxe de séjour" - This "Tax" is a local government tax imposed on all tourists (including French ones) levied by the local 'mairie' to help fund tourist information leaflets, publicity for local fêtes and so on. The tax can vary from €2 per person per week to €1 per person per day depending on the area. All owners are obliged to comply with this law. Unless otherwise specified, this is included in the price.

The Owner shall charge the Guest 15€ (Euros) for each set of lost or mishandled keys. The Guest is required to follow all instructions precisely on where to leave the apartment keys on completion of your stay.

Insurance

You are strongly recommended to take out a comprehensive travel and health insurance policy (including cancellation cover) and to have full cover for the party's personal belongings etc. since these are NOT covered by the proprietors' insurance.

Arrival & Departure

The property will be ready after 4.00p.m on the start date of your rental period. Please advise if you are unable to arrive by 4.00pm or if you are delayed en route, you must telephone the key holder noted on the directions sheet (which will be emailed to you prior to your stay) to let them know your expected time of arrival. If you arrive at an unreasonable hour without notification and are unable to gain access to the property, the Owner cannot be held responsible for any cost incurred for alternative overnight accommodation. In some cases, the key holder does not live close to the property, and if they need to come out to welcome you after a certain time (eg. 8pm) there may be a supplementary charge to pay them. Please do not arrive early, as time is needed to thoroughly prepare the property between lets. For the same reason please note that you should be prepared to leave the property by 10.00a.m on departure day.
The Guest will be given an explanatory tour of the property.
On arrival the Guest will find the apartment provided with all the basic household products (toilet paper, washing up liquid, basic pantry items etc.)

Cleaning Standards

The property will be cleaned in readiness to welcome you on your arrival and you are asked to leave the property and its contents as you expect to find them. Please remove all rubbish from the property.
You are responsible for the cost of extra cleaning if the property is left in an unreasonable state and deductions will be made from your damage deposit.

Breakages

Breakages or damage must be reported to our Representative, and the cost of replacement or repair will be deducted from your damage deposit. If you find anything broken or damaged when you arrive at the property, please tell our representative right away to avoid problems in assigning responsibility. The party leader agrees to accept full liability for all loss or damage caused by any member of their party, during the occupation of the apartment and confirms that the full cost of repair or replacement will be met. The sum reserved by this clause shall not limit The Guest’s liability to the Owner.

Occupancy

The maximum occupancy for each property is shown on the website and must not be exceeded under any circumstances. In the event of failure to comply with this provision, the Owner or their representative shall be entitled to ask you to leave the property without refund of monies paid or any other liability to you. Failure to comply with this may result in a loss of the security deposit.

Conduct

We ask that you act in a considerate and courteous manner to your neighbours. We expect you to have fun but we also request that noise be kept to an acceptable level during early mornings and late evenings, particularly around the terrace. We rent to responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission from The Owners. We also request that due respect is given to the property and its contents.

DRUGS AND HAZARDOUS MATERIALS: The Guest and members of the party shall not use or permit to be brought into the property any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property. There is a "No Smoking" policy for the house indoors (although we have no objection to smoking outdoors). Similarly there is a "No Pets" policy without prior written consent and agreement of The Owner. Evidence of any of the above found on the premises will cause immediate eviction, and forfeiture of Guest's entire rent and deposit.

Liability

In the event of any problems whatsoever the total liability of The Owner will be limited to the rental amount paid by the client.

The Owners assume no liability for property loss or damages, nor liability for injury or accidents to The Guest or their party which occur as a direct result of insufficient caution used on the premises and on the terraces. Furthermore, Guests are responsible for the house during occupancy, and must lock the doors and secure the windows and shutters at all times when not on the premises.

The Owner shall not be liable to The Guest: for any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, plant, machinery or appliance in the property, terrace or splash pool; for any loss, damage or injury, which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owner; for any loss, damage or inconvenience caused to or suffered by The Guest if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall, within seven days of notification to The Guest, refund to The Guest all sums previously paid in respect of the rental period.

The Owners cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner’s control.

‘FORCE MAJEURE’: The Owner can not accept liability in any circumstances where performance of the contract is prevented by reason of circumstances beyond our or their reasonable control, including but not limited to War or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disasters, fire, flood or adverse or bad weather conditions, acts of God, closure of ports or airports, epidemics, delay caused by a carrier company, breakdown of domestic equipment, government action or any similar events outside our control.

Maintenance

The Owners shall make every effort to keep the house and its inventory in good working order. In case of a maintenance problems, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration system, heating, television or cable service, appliances, etc. It is the Guest's obligation to report any problems, damage or losses, to the Owner or their Representative, IMMEDIATELY, regardless of the hour. Authorised maintenance personnel may require access to the property, the terrace or the splash pool during your stay. We cannot deal with complaints after you have left the house if we were not made aware of them while you were there..

RATES AND PRINTING ERRORS:The information pertaining to the apartment on any rental website or detail sheets was correct at the time of press, and our details are constantly updated. The Owner or their Representative is not responsible for printing errors or inadvertent omissions. All rates and apartment details are subject to change without prior notice.

© RSF 2019 - present

Loading...
Upps!
You're running a web browser we don't fully support. Please upgrade it for a better experience.
Our site works best with Google Chrome.
How to upgrade the browser